Frequently Asked Questions

What Happens If a Deposit is Missed?
If a premium payment is not received, or is declined, the policy holder receives an email alert or a letter from OBS. The employee can contact us to re-schedule their payment, or change their payment information. If the employee has terminated, they can continue their coverage through ACH or debit/credit card payments.
What happens when a policyholder changes jobs? Does the employer, policyholder, or agent have to do anything?

No action is needed from the employer or the agent if a policy holder changes jobs. ACH, debit card, and credit card payments continue as usual. Direct deposit payments can be converted to ACH, debit card or credit card payments at any time. The policy stays active unless the policy holder decides to cancel.

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